Telephone Triage Seminar (individual)

Service Description

TELEPHONE TRIAGE How to Practice Nursing Over the Phone This one-day seminar is designed for RNs performing telephone triage in the ambulatory care setting. The primary emphasis of the day will be on the clinical practice of telephone triage. We will define telephone triage, discuss misconceptions about this practice, and debunk elements of conventional wisdom about telephone triage. Standards will be described, as well as clinical pitfalls that inform the basic skill set for the telephone triage nurse. Critical thinking and decision making in uncertain conditions will be discussed. Practical skills including patient assessment over the telephone, interviewing, documentation, and appropriate use of decision support tools will round out the day. Principles of risk management in telephone triage will be incorporated throughout the seminar. June 25, 2020 Dayton Children’s Hospital One Children’s Plaza • Dayton, OH 45404 937-641-3000 • www.childrensdayton.org Seminar Add-On: THE ART & SCIENCE OF TELEPHONE TRIAGE: HOW TO PRACTICE NURSING OVER THE PHONE (book, $79). This is not required. If you'd like this, please email us (carol@telephone-triage.com) letting us know and we'll have it for you at your seminar.

Cancellation Policy

CANCELLATION POLICY You may cancel up to 10 days prior to the event for a full refund less a $35 cancellation fee ($30 each for 2-5; $25 each for groups of 6 or more). After that time, you may send a substitute, apply ½ of your registration fee to the price of our products, or receive credit for registration at another seminar. Substitutions may be made at any time for a $20 processing fee ($15 each for groups of two or more)

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