Seminars | overview

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ONE DAY SEMINAR: Telephone Triage: How to Practice Nursing Over the Phone

OVERVIEW
This one-day seminar is designed for RNs performing telephone triage in the ambulatory care setting. The primary emphasis of the day will be on the clinical practice of telephone triage. We will define telephone triage, discuss misconceptions about this practice, and debunk elements of conventional wisdom about telephone triage. Standards will be described, as well as clinical pitfalls that inform the basic skill set for the telephone triage nurse. Critical thinking and decision making in uncertain conditions will be discussed. Practical skills including patient assessment over the telephone, interviewing, documentation, and appropriate use of decision support tools will round out the day. Principles of risk management in telephone triage will be incorporated throughout the seminar.

SPEAKER:

Kathy Koehne, DNP, RN-BC, C-TNP
Nationally Recognized Telephone Triage Expert, Speaker, Author


TARGET AUDIENCE

  • RNs who triage and manage patients over the telephone
     

  • CE Hours for Nurses: 7.5

TWO DAY SEMINAR: Telephone Triage as Professional Nursing Practice: Improve Quality & Reduce Risk

OVERVIEW
The two-day seminar incorporates a more thorough discussion of topics offered in the one-day seminar, especially in the areas of decision making and critical thinking, using real-life examples to illustrate. When bad outcomes occur, they are more often related to poor program design than nurse competency. Content is offered to highlight and address the elements of organizational program design that, if not properly executed, can negatively impact or thwart the delivery of high-quality, safe patient care, increasing the risk not only to the patient, but further exposing the nurse and the organization to liability. The emphasis of the day will be on professional nursing practice and on patient safety and risk management in telephone triage.

SPEAKER:

Kathy Koehne, DNP, RN-BC, C-TNP
Nationally Recognized Telephone Triage Expert, Speaker, Author


TARGET AUDIENCE

  • RNs who triage and manage patients over the phone

  • Administrators, key decision makers , leaders, physicians, and others interested in program design and the legal ramifications of telephone triage
     

  • CE Hours for Nurses: 15

This nursing continuing professional development activity was approved by the Midwest Multistate Division, an accredited approver by the American Nurses Credentialing Center's Commission on Accreditation.