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Telephone Triage Online Training Videos  

Day 1 Part 1
Day 1 Part 2
Day 1 Part 3
Day 1 Part 4
Day 2 Part 1
Day 2 Part 2
Day 2 Part 3
Day 2 Part 4

PLEASE NOTE:  The CE approval for this course will expire on 1/1/24, after which time, CE credit will no longer be available, regardless of date of purchase.*


Telephone triage is performed in essentially every healthcare setting, particularly in the ambulatory care arena. This practice, often performed by unqualified or untrained personnel, can pose a significant risk to your organization, your staff, and your patients. Is your practice doing everything possible to decrease risk and assure quality in the delivery of care by telephone?


This updated two-day continuing education seminar, taped in 2019, provides a comprehensive approach to provision of legally sound, low risk, and clinically expert telephone triage services in your setting. Approved for 21 hours of CE credit for nurses*, this product includes 8 videos and seminar manual. CE Packets sold separately.

*This nursing continuing professional development activity was approved by the Midwest Multistate Division, an accredited approver by the American Credentialing Center’s Commission on Accreditation  Approval date 1/1/22-1/1/24


Upon completion of this videotaped seminar, the learner will have an increase in knowledge about:

  • The Role of Telephone Triage in Healthcare Delivery Today

  • The Standards Directing Telephone Triage Nursing

    • Basic nursing standards

    • Regulatory standards and scope of practice

    • Professional standards

    • Accreditation

    • Legal standards

  • Common Telephone Triage Pitfalls / The Basic Skill Set for Telephone Triage

  • Organizational Policies and Practices that Impact Care

    • Staffing

    • Access

    • Call flow

  • Critical Thinking, Theory, and Decision Making in Uncertain Conditions of Telephone Triage

  • The Telephone Triage Encounter

    • Patient assessment

      • Identifying or ruling out life threatening emergencies

      • Developing context for a specific encounter

      • The history of the present illness

      • Exploring/identifying pertinent negatives

    • Clinical pearls

    • Communication and the patient interview

  • Appropriate Use of Decision Support Tools

  • Documenting the Telephone Triage Encounter

  • Risk Management


  • RNs managing patients over the phone

  • Administrators & key decision makers

  • Leaders, physicians & others interested in the legal ramifications of Telephone Triage

Contact our office for information about licensing our video content for your organization. Price is based on the number of RNs to be trained and whether NCPD credit (21 hours*) is desired.

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