Telephone Triage as Professional Nursing Practice: Improve quality & reduce risk TELEPHONE TRIAGE: WHAT IT IS, WHAT IT ISN’T, & WHAT IT MEANS TO NURSING PRACTICE #1 of an 8 part series Carol Rutenberg, MNSc, RN-BC, C-TNP Telephone Triage Consulting, Inc.

Telephone Triage as Professional Nursing Practice: Improve quality & reduce risk STANDARDS DIRECTING THE PRACTICE OF TELEPHONE TRIAGE NURSING #2 of an 8 part series Carol Rutenberg, MNSc, RN-BC, C-TNP Telephone Triage Consulting, Inc.

Telephone Triage as Professional Nursing Practice: Improve quality & reduce risk CLINICAL PITFALLS & THE BASIC SKILL SET FOR TELEPHONE TRIAGE #3 of an 8 part series Carol Rutenberg, MNSc, RN-BC, C-TNP Telephone Triage Consulting, Inc.

Telephone Triage as Professional Nursing Practice: Improve quality & reduce risk BEST PRACTICES TO SUPPORT SAFE PROGRAM DESIGN & REDUCE RISK #4 of an 8 part series Carol Rutenberg, MNSc, RN-BC, C-TNP Telephone Triage Consulting, Inc.

Telephone Triage as Professional Nursing Practice: Improve quality & reduce risk CRITICAL THINKING & NURSING THEORY IN TELEPHONE TRIAGE #5 of an 8 part series Carol Rutenberg, MNSc, RN-BC, C-TNP

Telephone Triage as Professional Nursing Practice: Improve quality & reduce risk DECISION MAKING, COMMUNICATION & INTERVIEWING #6 of an 8 part series Carol Rutenberg, MNSc, RN-BC, C-TNP

Telephone Triage as Professional Nursing Practice: Improve quality & reduce risk PATIENT ASSESSMENT OVER THE PHONE & CLINICAL PEARLS #7 of an 8 part series Carol Rutenberg, MNSc, RN-BC, C-TNP

Telephone Triage as Professional Nursing Practice: Improve quality & reduce risk DOCUMENTATION, USE OF DECISION SUPPORT TOOLS & RISK MANAGEMENT #8 of an 8 part series Carol Rutenberg, MNSc, RN-BC, C-TNP