Telephone triage is performed in essentially every healthcare setting, particularly in the ambulatory care arena. This practice, often performed by unqualified or untrained personnel, can pose a significant risk to your organization, your staff, and your patients. Is your practice doing everything possible to decrease risk and assure quality in the delivery of care by telephone?
This updated two-day continuing education seminar, taped in 2019, provides a comprehensive approach to provision of legally sound, low risk, and clinically expert telephone triage services in your setting. Approved for 21 hours of CE credit for nurses*, this product includes 8 DVDs and seminar manual. CE Packets sold separately.
- RNs managing patients over the phone
- Administrators & key decision makers
- Leaders, physicians & others interested in the legal ramifications of Telephone Triage
Contact our office for information about licensing our video content for your organization. Price is based on the number of RNs to be trained and whether CE credit (21 hours*) is desired.
*This nursing continuing professional development activity was approved by the Midwest Multistate Division, an accredited approver by the American Credentialing Center’s Commission on Accreditation.
TELEPHONE TRIAGE AS PROFESSIONAL NURSING PRACTICE: IMPROVE QUALITY & REDUCE RISK
LEARNING OUTCOMES / OUTLINE
Upon completion of this seminar, the learner will have an increase in knowledge about:
- The Role of Telephone Triage in Healthcare Delivery Today
- The Standards Directing Telephone Triage Nursing
- Basic nursing standards
- Regulatory standards and scope of practice
- Professional standards
- Legal standards
- Common Telephone Triage Pitfalls / The Basic Skill Set for Telephone Triage
- Organizational Policies and Practices that Impact Care
- Call flow
- Critical Thinking, Theory, and Decision Making in Uncertain Conditions of Telephone Triage
- The Telephone Triage Encounter
- Patient assessment
- Identifying or ruling out life threatening emergencies
- Developing context for a specific encounter
- The history of the present illness
- Exploring/identifying pertinent negatives
- Clinical pearls
- Communication and the patient interview
- Patient assessment
- Appropriate Use of Decision Support Tools
- Documenting the Telephone Triage Encounter
- Risk Management