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Accreditation and Certification
  Web Link Hits
  Link   The Joint Commission
While the Joint Commission (JCAHO) doesnt have any standards specific to telephone triage, be aware that, if you are associated with a Joint Commission facility, your telephone triage services might be surveyed.
  Link   Call Center Accreditation
American Healthcare Accreditation Commission/URAC URAC is an independent, nonprofit organization committed to promoting health care quality through accreditation, certification and other quality improvement activities.
  Link   Ambulatory Care Nursing Certification exam through the ANCC
  Link   National Certification in Telephone Nursing Practice


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The Art & Science of Telephone Triage: How to Practice Nursing Over the Phone by Carol Rutenberg and M. Elizabeth Greenberg
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