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Telephone Triage as Professional Nursing Practice: Improve Quality & Reduce Risk

This 8 DVD series is a recording of a live seminar covering a variety of administrative and clinical topics. This two-day seminar provides a comprehensive approach to provision of legally sound, low-risk and clinically expert telephone triage
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CE: 20 HOURS OF CONTINUING EDUCATION CREDIT FOR NURSES:

This CE packet is a companion piece for the DVD series, Telephone Triage as Professional Nursing Practice: Improve Quality and Reduce Risk, approved for 20 hours of CE credit for nurses*.
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Extra Manual to accompany 2 day DVD series or CE packet

This manual accompanies the 2 day DVD series, Telephone Triage as Professional Nursing Practice: Improve Quality & Reduce Risk. It is recommended that each individual nurse viewing the DVDs have a manual for note taking and reference.
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The Role of Front Office Staff in Patient Intake

This 2.5 hour DVD of a live presentation is designed to assist front office personnel in answering medical calls and appropriately facilitating the process of getting the caller into the right hands. Emphasis is on customer relations & patient safety.
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Telephone Triage Litigation: How to Avoid the Mistakes that Result in Bad Outcomes (Audio CD)

This 75 minute audio presentation (approved for 1.25 hours of CE credit for nurses) reviews standards and utilizes actual lawsuits to illustrate practice errors. Emphasis is placed on lessons learned from these cases. CE packet sold separately.
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Telephone Triage Litigation: How to Avoid the Mistakes that Result in Bad Outcomes (MP3 format)

This 75 minute audio presentation (approved for 1.25 hours of CE credit for nurses) reviews standards and utilizes actual lawsuits to illustrate practice errors. Emphasis is placed on lessons learned from these cases. CE test sold separately
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Telephone Triage Litigation: How to Avoid the Mistakes that Result in Bad Outcomes (CE test to accompany audiopresentation)

Includes test for 1.25 hours of CE credit for nurses and evaluation form to accompany audio presentation (CR-012 & CR-013)
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Telephone Assessment of Common Complaints: A Structured Approach for Nurses

This manual includes 118 clinical templates and is designed as a teaching tool to support a systematic, comprehensive assessment of your patient over the telephone. To be used as an adjunct to your clinical decision support tools (protocols).
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Customizable Telephone Triage Policy Book/How-To Manual on CD

This customizable policy book is designed to provide guidance on a number of elements of Telephone Triage program design and implementation and supporting functions in the ambulatory care setting.
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Customizable Telephone Triage Forms on CD

This customizable CD contains a variety of forms relevant to the practice of telephone triage, including samples of medical records, QA forms, workload analysis forms and telephone logs.
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