Upon completion of this seminar, you will be able to:
• Perform a risk assessment of your own program • Begin development of a plan to apply telehealth nursing standards to your practice • Recognize telephone triage as professional nursing practice • Identify critical program design elements for successful triage • Conduct a quality patient assessment over the phone • Perform safe, legally defensible telephone triage in your setting • Provide leadership and insight regarding the practice of telephone triage to others in your clinical setting
DAY 1 (8 am – 5 pm) Fundamentals of Professional Telehealth Nursing Practice • Misconceptions about telephone triage • Telephone triage as professional nursing practice • Scope of practice and professional standards for telephone triage • Must-have organizational policies to reduce risk and improve quality • Best practices supporting safe program design and implementation
DAY 2 (8 am – 5 pm) How to Practice Nursing Over the Phone • Critical thinking and decision making in uncertain conditions • Recognition of life threatening emergencies over the phone • Systematic patient assessment; seeing the patient with your ears • Selection and use of protocols • Documentation, interviewing and risk management in telephone triage
Scenarios from actual litigation will be utilized to illustrate key points throughout both days.
TARGET AUDIENCE
• RNs who manage patients over the phone • Administrators and key decision makers • Leaders, physicians and others interested in the clinical and legal ramifications of telephone triage • Other personnel with clinical telephone triage responsibilities
General Information
501-767-4564
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Carol Rutenberg
501-282-4564
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Fax
501-767-1134
Mailing Address Telephone Triage Consulting 118 Clover Ridge Court Hot Springs, AR 71913
*Telephone Triage Consulting, Inc. is an approved provider of continuing nursing education by Arkansas Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation *Provider approved by the California Board of Registered Nursing, Provider # CEP 15143
Websites
American Academy of Ambulatory Care Nursing www.aaacn.org
