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PRESIDENT  Carol Rutenberg, RNC-BC, MNSc, is a nationally recognized expert, speaker and author in the field of Telephone Triage. She has conducted research and has been recognized as the foremost authority on telephone triage and scope of practice. She has hands-on experience, having been a Telephone Triage nurse in both the office and call center settings and is nationally certified in Telephone Nursing Practice. She has had papers published on Telephone Triage in such journals as the American Journal of Nursing, the Journal of Emergency Nursing, and Viewpoint, AAACN's bimonthly publication and is a member of the University of Phoenix Online faculty in the BSN program.
Carol is currently a consultant in private practice, specializing in professional education, program design and implementation, and risk management in telephone nursing practice. She also provides legal consultative services and has served as an expert witness in litigation pertaining to telephone triage nursing. Carol received her BSN from Baylor University, did graduate study in the field of adult education, and received a master’s degree in nursing administration from the University of Arkansas for Medical Sciences College of Nursing in Little Rock. She is a member of the American Academy of Ambulatory Care Nursing and serves on various committees including the Telehealth Nursing practice Administration and Practice Standards revision team in 2004 and 2006. She is also a member of the Emergency Nurses Association, the American Association of Legal Nurse Consultants, the Arkansas State Nurses Association and the American Nurses Association. She currently resides in Hot Springs, Arkansas.
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PAPERS AUTHORED: Rutenberg, C. (2002) Telephone Triage as a Strategic Initiative, Telephone Triage Times. Rutenberg, C. (2002). A Call for Understanding (PDF). Viewpoint, 24(4), 1, 6-10. Reprinted with permission of the publisher, American Academy of Ambulatory Care Nursing, East Holly Avenue Box 56, Pitman, NJ 08071-0056; Phone (800) AMB-NURS ; FAX (856) 589-7463.] Rutenberg, C. (2001). Scope of practice [Letter to the editor] American Journal of Nursing, 101(6), 13. Rutenberg, C. (2000). Nursing Licensure: States conflicting stances pose challenges (PDF). Viewpoint, 22(1), 1, 5-8). Reprinted with permission of the publisher, American Academy of Ambulatory Care Nursing, East Holly Avenue Box 56, Pitman, NJ 08071-0056; Phone (800) AMB-NURS ; FAX (856) 589-7463.] Rutenberg, C. (2000). Regulatory obstacles challenge telephone triage. Nursing Management, 31(7), 47. Rutenberg, C. (2000). Reply. Telephone triage: Protocols & clinical judgment are not mutually exclusive. Journal of Emergency Nursing, 26 (3), 203-4. Rutenberg, C. (2000). So what do we really know about telephone triage? Journal of Emergency Nursing, 26(1),76-78. Rutenberg, C. (2000). Telephone triage [Letter to the editor] Annals of Emergency Medicine, 35(1), 98. Rutenberg, C. (2000). Telephone Triage: When the only thing connecting you to your patient is the telephone (PDF). American Journal of Nursing, 100(3), 77-81. Reprinted with permission of Lippincott Williams and Wilkins Publishers. Rutenberg, C. (1999). Telephone triage: A practice in search of standards, Part I. Telephone Triage Times, 2(4), 4-7. Rutenberg, C. (1999). Telephone triage: A practice in search of standards, Part II Telephone Triage Times, 2(5), 7-9. Rutenberg, C. (1996). Telephone triage: How to practice nursing over the phone (Audiotape and manual). Professional Education Systems, Inc, Eau Claire, WI. Dare, C. (1994). Control as a personality trait of emergency nurses. Unpublished graduate research project, University of Arkansas for Medical Sciences, Little Rock. Dare, C. (1984). Teaching nurses advanced skills at a metropolitan hospital. In M. Knowles (Ed.), Andragogy in Action, (Chapter 5, Section 3, p. 323-31) San Francisco: Josey Bass, Inc.
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