Telephone Triage Consulting, Inc.

Telephone Triage Consulting, Inc. (TTC), owned and operated by CAROL RUTENBERG, RN-BC, C-TNP, MNSc provides telephone triage consultative services to doctor's offices, clinics, call centers, military facilities, home health agencies, college health units, emergency departments, urgent care centers and other practice settings interested in developing or improving their Telephone Triage services.

TTC's MISSION is to promote telehealth nursing/telephone triage as professional nursing practice. This mission is based on the core values of nursing autonomy and collaboration in the provision of quality patient care. Carol and her associates endeavor to promote nurse empowerment which is based upon the belief that telephone triage is professional nursing practice. Our VISION is one of standardization in the practice of telephone triage based on the belief that the fundamentals of practice are common regardless of practice setting or clinical specialty.

CONSULTATION is available on telephone triage program design and implementation, compliance with telehealth nursing standards, risk management, and the delivery of quality care.  Medical-legal consulting services relative to telephone triage / telehealth nursing and ambulatory care are also available.

TRAINING for professional staff is a primary focus and seminars offered periodically at various public venues.  Presentations can be customized and delivered at your facility as well. Training, approved for continuing education credit for nurses (22.2 CEUs), is also available on DVD.

PRODUCTS are available which are designed to enhance provision of telephone triage nursing services in your setting.  These products include our new book, The Art & Science of Telephone Triage: How to Practice Nursing Over the Phone,(written by Carol Rutenberg & Liz Greenberg and endorsed by the AAACN), a seminar on DVD (Telephone Triage as Professional Nursing Practice: Improve Quality & Reduce Risk), customizable Telephone Triage Policy Book / How-To manual and Forms on CD, and an assessment manual, Telephone Assessment of Common Complaints: A Structured Approach for Nurses, which utilizes Carol’s signature assessment system, POSHPATE and TICOSMO. 

New Book


When Attending a Seminar, I would...


Order your copy TODAY!

 See News Item:
The Art & Science of Telephone Triage: How to Practice Nursing Over the Phone by Carol Rutenberg and M. Elizabeth Greenberg
to view Table of Contents


Discounts offered for members of AAACN, nurses with Telephone (C-TNP) or Ambulatory Care certification (RN-BC), and purchases of 10 or more.

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